Frequently Asked Questions
Everything you need to know about your SOLE Fitness equipment and orders.
What is the standard delivery time for large equipment?
Most treadmills, ellipticals, and bikes are processed within 2-3 business days and typically arrive within 7-10 business days depending on your location.
Do you offer professional assembly services?
Yes, we offer an optional 'Room of Choice' delivery and professional assembly service at checkout for an additional fee to ensure your equipment is set up correctly.
What is the warranty coverage on SOLE Fitness products?
Most of our equipment features a lifetime warranty on the frame and motor, along with specific coverage periods for parts, electronics, and labor as detailed in the product manual.
Can I return my equipment if I am not satisfied?
We offer a 30-day trial period. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, minus any applicable shipping or restocking fees.
How do I maintain my SOLE treadmill?
To ensure longevity, we recommend lubricating the treadmill deck every 180 miles or three months and keeping the motor housing free of dust and debris.
Do SOLE machines require a subscription to use?
No, unlike many competitors, SOLE equipment does not require a monthly subscription to access standard workout programs or basic machine functionality.